(Monday to Saturday, excluding the second Saturday - Working hours 9:30 AM to 6:00 PM)
| BIGSHARE | Severity | First Escalation | Severity | Second Escalation |
|---|---|---|---|---|
| 1 | 4 Hrs | 2 | 8 Hrs | |
| Head of Customer Care | Head - Service Assurance | |||
Ms. Sonal Shinde |
Mr. Kiran Poojary |
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For first escalation Click Here |
For second escalation Click Here |
|||
| BIGSHARE | Severity | Third Escalation | Severity | Fourth Escalation |
| 3 | 24 Hrs | 4 | 48 Hrs | |
| Head - Service Operations | Compliance Officer | |||
|
Mr. Siddhartha M Khiraiya |
Ms. Kiran Yadav |
|||
|
For third escalation Click Here |
For fourth escalation Click Here |
