BIGSHARE OPERATIONs SUPPORT - GRIEVANCE ESCALATION MATRIX (GEM)

(Monday to Saturday, excluding the second Saturday - Working hours 9:30 AM to 6:00 PM)

Grievance Escalation Matrix
BIGSHARE Severity First Escalation Severity Second Escalation
1 7 WD - 10 WD 2 7 WD - 10 WD
Head of Customer Care Head - Service Assurance
Ms. Radha Pasi Mr. Pankaj Sharma
For first escalation
radha@bigshareonline.com
022 6263 8374 		For second escalation
bss.transaction@bigshareonline.com
022 6263 8356
BIGSHARE Severity Third Escalation Severity Fourth Escalation
3 7 WD - 10 WD 4 7 WD - 10 WD
Compliance Officer Executive Vice President (EVP)
Contact Person1 Ms. Kiran Yadav Contact Person2 Mr. Siddhartha M Khiraiya
For third escalation
cs@bigshareonline.com
022 6263 8378 		For fourth escalation
sk@bigshareonline.com
022 6263 8386

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