BIGSHARE OPERATIONs SUPPORT - GRIEVANCE ESCALATION MATRIX (GEM)
(Monday to Friday, excluding the second Saturday - Working hours 9:30 AM to 6:00 PM)
Severity First Escalation Severity Second Escalation
4 Hrs 8 Hrs

BIGSHARE

1  Head of Customer Care 2 Head - Service Assurance
    Ms. Sonal Shinde
    Mr. Joy Varghese
    For first escalation Click Here
   For second escalation Click Here
 
Severity Third Escalation Severity Forth Escalation
24 Hrs 48 Hrs

BIGSHARE

3

 Head - Service Operations

4

 Compliance Officer
   Mr. Prasad Madiwale
   Mr. N.V.K Mohan 
  For third escalation Click Here
  For fourth escalation Click Here