Big Share Online

(Monday to Saturday, excluding the second Saturday - Working hours 9:30 AM to 6:00 PM)

BIGSHARE	Severity	First Escalation	Severity	Second Escalation
	1	4 Hrs	2	8 Hrs
		Head of Customer Care		Head - Service Assurance
		Ms. Sonal Shinde		Mr. Kiran Poojary
		For first escalation Click Here		For second escalation Click Here
BIGSHARE	Severity	Third Escalation	Severity	Fourth Escalation
	3	24 Hrs	4	48 Hrs
		Head - Service Operations		Compliance Officer
		Mr. Siddhartha M Khiraiya		Ms. Kiran Yadav
		For third escalation Click Here		For fourth escalation Click Here

Grievance
Escalation Matrix