BIGSHARE OPERATIONs SUPPORT - GRIEVANCE ESCALATION MATRIX (GEM)

(Monday to Saturday, excluding the second Saturday - Working hours 9:30 AM to 6:00 PM)

Bigshare Operations Support - Grievance Escalation Matrix (GEM)

BIGSHARE
First and second escalation contact details
Severity First Escalation Severity Second Escalation
1 5 WD 2 2 WD
Head of Customer Care Head - Service Assurance
Mr. Sunil Sawant Mr. Pankaj Sharma
For first escalation Click Here For second escalation Click Here
Third and fourth escalation contact details
Severity Third Escalation Severity Fourth Escalation
3 2 WD 4 2 WD
Compliance Officer Executive Vice President (EVP)
Ms. Kiran Yadav Mr. Siddhartha M Khiraiya
For third escalation Click Here For fourth escalation Click Here

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